CIHR Contact Centre
Providing the information you need, when you need it

CIHR is delaying the July 2022 deployment of multifactor authentication in ResearchNet. Learn more

CIHR Contact Centre

Officers are available Monday to Friday, 7:00 a.m. to 8:00 p.m. ET.

Telephone: 613-954-1968
Toll Free: 1-888-603-4178
support-soutien@cihr-irsc.gc.ca

Media contact

For all media enquiries, contact:
David Coulombe
Media Specialist
Phone: 613-941-4563
Cell: 613-808-7526
mediarelations@cihr-irsc.gc.ca

Other contacts

Welcome to the CIHR Contact Centre – your point of contact for CIHR information!

As a central repository of information, the Contact Centre provides an easy-to-access “one-stop shop” for any questions related to CIHR.

If you have a question:

Please provide as much information as possible in order to expedite a response from our team. This may include but is not limited to sharing your name and institution, CIHR funding opportunity name and weblink, and CIHR PIN. If you are experiencing technical issues, please provide screenshots (when applicable) to help with the investigation.

Program and Funding support

Our officers are the first point of contact and a great source of knowledge to assist you with any information or support that you may need.

We manage all types of inquiries regarding CIHR’s funding opportunities, competition and peer review processes, post award/grant inquiries, and technical support.

Inquiry Management

Application
Processing

We coordinate the application submission intake for all CIHR funding opportunities to screen for eligibility and prepare applications for the peer review process.

Post-Award
Administration

We process all requests for changes to grants and awards after funds are awarded (e.g., expense eligibility, leaves of absence, changes to applicants, End of Grant Reports, Authorization for Funding, etc.).

Technical
Support

We support users with system access queries regarding ResearchNet, Canadian Common CV (CCV), PINs, and all other technical inquiries.

Courtesy and respect

CIHR understands that applying for grants and awards can be time consuming and stressful, and that emotions can get the better of all of us. While most interactions between the research community and CIHR staff are cordial and polite, there have been instances of disrespectful behaviour. For this reason, CIHR would like to remind the research community that we are committed to providing and maintaining a safe and respectful workspace for our employees. CIHR will not tolerate comments that are insulting, or language and conduct directed towards its employees that is hateful, aggressive, obscene, slanderous or abusive. Please remember that on the other side of the phone or keyboard is a human being.

Mailing address

Canadian Institutes of Health Research
160 Elgin Street, 10th Floor
Address Locator 4809A
Ottawa ON K1A 0W9
Canada

CIHR Reception

160 Elgin Street, 9th Floor
Ottawa ON K1A 0W9
Telephone: 613-941-2672

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