CIHR Contact Centre
Providing the information you need, when you need it

The Contact Centre staff are once again available to answer questions over the phone from Monday to Friday, 7:00 a.m. to 8:00 p.m. ET. We thank you for your patience over the last few months as CIHR’s in-person telephone support was replaced by email support due to the COVID-19 pandemic.

Officers are available Monday to Friday, 7:00 a.m. to 8:00 p.m. ET.

Telephone: 613-954-1968
Toll Free: 1-888-603-4178
support-soutien@cihr-irsc.gc.ca

Welcome to the CIHR Contact Centre – your point of contact for CIHR information!

As a central repository of information, the Contact Centre provides an easy-to-access “one-stop shop” for any questions related to CIHR.

If you have a question:

Please provide as much information as possible in order to expedite a response from our team. This may include but is not limited to sharing your name and institution, CIHR funding opportunity name and weblink, and CIHR PIN. If you are experiencing technical issues, please provide screenshots (when applicable) to help with the investigation.

Program and Funding support

Our officers are the first point of contact and a great source of knowledge to assist you with any information or support that you may need.

We manage all types of inquiries regarding CIHR’s funding opportunities, competition and peer review processes, post award/grant inquiries, and technical support.

Inquiry Management

Application
Processing

We coordinate the application submission intake for all CIHR funding opportunities to screen for eligibility and prepare applications for the peer review process.

Post-Award
Administration

We process all requests for changes to grants and awards after funds are awarded (e.g., expense eligibility, leaves of absence, changes to applicants, End of Grant Reports, Authorization for Funding, etc.).

  • For requests with a financial impact, the Contact Centre collaborates with CIHR’s Finance team for review and processing.

Technical
Support

We support users with system access queries regarding ResearchNet, Canadian Common CV (CCV), PINs, and all other technical inquiries.

Mailing address

Canadian Institutes of Health Research
160 Elgin Street, 10th Floor
Address Locator 4809A
Ottawa ON K1A 0W9
Canada

CIHR Reception

160 Elgin Street, 9th Floor
Ottawa ON K1A 0W9
Telephone: 613-941-2672

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