CIHR Electronic Systems Service Standards
CIHR's Response to Sustained Interruptions
CIHR will apply the following standards when making decisions with respect to extending deadlines in response to sustained interruptions to CIHR’s electronic systems.
Note: These guidelines cover confirmed interruptions which affect all, or the majority of, users which therefore warrant an extension of deadlines for the whole community. When an individual cannot access CIHR's electronic systems, CIHR will analyze whether an extension is warranted on a case-by-case basis where it can be shown that, despite assistance from CIHR's support, the issue could not be resolved.
CIHR will provide advance notification regarding any planned system outage and adjust competition deadlines as appropriate.
Responding to Sustained Interruptions
The following standards will be applied by CIHR to determine when an extension to a competition deadline is warranted.
|Type of Interruption||Nature of event(s)||CIHR's response|
|Sustained interruption on a CIHR competition deadline day||Two hours or less of sustained interruption on a competition deadline day except for the last two hours before the deadline time.||No extension provided|
|Sustained interruption of 30 minutes or more during the last two hours before the competition deadline.||24 hour extension to deadline|
|More than two and less than 6 hours of sustained interruption on competition deadline day.||24 hour extension to deadline|
|More than 6 hours of sustained interruption on a competition deadline day.||48 hour extension to deadline|
|Sustained interruption prior to a CIHR competition deadline day||Less than 6 hours of sustained interruption in the 72 hours prior to a competition deadline day.||No extension provided|
|More than 6 hours of sustained interruption in the 3 days prior to a competition deadline day.||24 hour extension to the deadline|
|Less than 24 hours of sustained interruption in the period from the fourth to the seventh day before a competition deadline.||No extension provided|
|More than 24 hours of sustained interruption in the period from the fourth to the seventh day before a competition deadline.||24 hour extension to the deadline for each 24 hour sustained interruption|
Summary table of "Sustained interruptions":
|Total Sustained Interruption||Proximity to Deadline Date|
|< 2h before deadline on deadline date||> 2h before deadline on deadline date||1-3 days before deadline||4-7 days before deadline|
|0-30m||No extension||No extension||No extension||No extension|
|30m-1h||24h extension||No extension||No extension||No extension|
|1h-2h||24h extension||No extension||No extension||No extension|
|2h-3h||N/A||24h extension||No extension||No extension|
|3h-4h||N/A||24h extension||No extension||No extension|
|4h-6h||N/A||24h extension||No extension||No extension|
|6h-9h||N/A||48h extension||24h extension||No extension|
|9h-12h||N/A||48h extension||24h extension||No extension|
|12h-24h||N/A||48h extension||24h extension||No extension|
|24h +||N/A||48h extension||24h extension||24h extension|
Communication of Deadline Extensions
Should an extension be warranted based on the criteria noted above, CIHR will communicate the extension through various methods that may include:
- A notice on the CIHR home page under "CIHR news"
- A notice on the ResearchNet's home page
- A communiqué through CIHR's "Funding News" E-Alert
- An update to the deadline date in the description for each of the relevant funding opportunities affected
- An email to applicants with an application in progress.
Note: Should a service interruption take place outside of CIHR's regular business hours (7:00 a.m. to 5:00 p.m. Eastern Time), CIHR will evaluate the interruption and communicate if an extension is required on the next regular business day.
Questions or Comments?
For all inquiries, contact us Monday to Friday, 7:00 a.m. to 8:00 p.m. Eastern Time.
Definitions of Terms
Sustained interruption: A prolonged period of time where all users are unable to log on to an electronic system and/or have access to a majority of its functions.
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